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Web only access is more commonly referred to as Reverse Proxy access. Users can select a checkbox or go to a specific WorkPlace site for Lite access. Graphical terminal shortcuts provide your users with quick access to gain easy access to backend servers Microsoft RDP, Citrix, VNC , regardless of the type of transport proxy or tunnel. Others have very complex configurations custom configuration file uploads.
ICA , multi-monitor support, high-resolution display support, for example. WorkPlace Lite mode is configured on a per-WorkPlace site basis.
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You can also configure RDP to use NLA, which forces the client to present user credentials for authentication before the RDP host server will create a session for that user. TS-Farm consists of numerous remote desktop servers farm servers with additional licensing capabilities and a session broker. The session broker does the book keeping and makes the load balancing decisions. Selecting Citrix from the drop-down menu alters the Advanced options menu and pre-populates that section with default settings. Use this page to create or edit the virtual desktop shortcuts appearing in WorkPlace.
These shortcuts enable users to easily connect to VMware View resources. Use this page to create or edit the text terminal shortcuts appearing in WorkPlace. These shortcuts enable users to easily connect to SSH or Telnet resources. The Secure Shell SSH session type affects the Advanced tab options section, and pre-populates that section with appropriate default settings.
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The Port defines which port should be used for FTP communication. In the Advanced Session Options area, checking:. To return to the General Menu , click Back. To enable the new settings, click Finish. The Telnet session type affects the options section and pre-populates it with default settings. The Port option defines which port should be used for Telnet communication. To return to the General Menu, click Back. You can create new WorkPlace shortcuts when defining resources, but to edit or delete them, you must use the Shortcuts page.
If you delete a shortcut, users will no longer see it in WorkPlace. To delete a shortcut, you must use the Shortcuts page. WorkPlace displays the list of shortcuts in the same order as they appear on the Shortcuts page. You can move one or more shortcuts at the same time. The order of shortcuts and groups of shortcuts can be changed later in the layout you choose for your WorkPlace site, on the Configure WorkPlace Layout page.
To reorder an individual WorkPlace shortcut, an alternative method is to click its number or link text and then type its new list position in the Position field. You can create multiple WorkPlace sites for different user segments, such as employees, business partners, and suppliers. Each site can have a unique external URL and a unique appearance, or bypass the WorkPlace portal and redirect the user to a different start page. For example, you could create a WorkPlace site for your employees with a customized title and logo, and a URL of http: For more information, see Certificates.
Optionally, if you have configured multiple realms, you can associate a WorkPlace site with a realm; this enables users to bypass the portion of the authentication process in which they would normally specify a realm to log in to. If you associate a WorkPlace site with a realm, users cannot select a different realm to log in to; a user who does not belong to the specified realm cannot log in to the specified WorkPlace site. You can customize the following components of WorkPlace: You can have users bypass the WorkPlace portal and go directly to a different start page, provided that the realm they log in to allows translated, custom port mapped, or custom FQDN mapped Web access exclusively.
See Adding WorkPlace Sites for more information. You may also want to set up custom licensing agreements that they will have to accept before getting started. AMC includes a preconfigured default WorkPlace site. You can create additional WorkPlace sites as needed; this section describes how to do so. You can make WorkPlace look different, on a per-community basis, if you set up different styles and layouts. For more information, see Modifying the Appearance of WorkPlace. For new installations, the Listen on an additional IP address fields are hidden. On a partial import, virtual IP address information is lost, and applying pending changes forces the Administrator to fix any WorkPlace site or URL resource configured to use a different IP address.
In this case, the Listen on an additional IP address fields are visible, with the checkbox checked to enable listening on an additional address. Either enter an IP address or uncheck the checkbox. On a partial import, virtual IP address information is lost, and applying pending changes will force the Administrator to fix any WorkPlace site or URL resource configured to use a different IP address. In this case, the UI should be visible, with the checkbox checked to enable listening on an additional address, New selected as the IP address, and no IP address entered in the address field.
The Administrator can choose to either enter an IP address or uncheck the checkbox. If the host name or IP address on the certificate does not match the Custom FQDN or IP address that you specified for this site, a security warning is displayed when users access the site.
This setting is available only if the realm specified in the Realm area offers translated, custom port mapped, or custom FQDN mapped Web access exclusively. The URL you enter in this text box will be automatically prefixed with http: If this is a URL for a secure site, you must include the https: If you specify an alternate page for users and they bypass the default WorkPlace portal, the user's session is valid as long as the browser window is open, or until the session times out.
Unlike the WorkPlace portal, the alternate page will not include a Log out option. When you create a new WorkPlace site, you have control over the look-and-feel of the pages and the organization of resource shortcuts and other elements, such as intranet browsing and Network Explorer. The appearance of WorkPlace is controlled by the following design elements, which can be created and reused: An important thing to remember is that WorkPlace login, error, and notification pages are assigned a style when you configure a WorkPlace site see Adding WorkPlace Sites for more information , and the portal pages are assigned a style when you configure a community see Creating and Configuring Communities for more information.
If your site requires a complete overhaul of the way WorkPlace looks and you are familiar with creating Web content and style sheets. To do further customization—for example, to insert a use agreement into the login process—see About Custom WorkPlace Templates. This section explains how to configure the appliance to support these devices. When a user logs in to WorkPlace from a small form factor device, WorkPlace detects the device type and automatically transforms to best match the capabilities of the client device. This transformation affects several aspects of the user experience: For example, you might want to hide the link for Outlook Web Access and instead provide a link to Outlook Mobile Access.
This setting is controlled when creating a WorkPlace shortcut; for more information, see Adding Web Shortcuts. The appliance is preconfigured to classify most common small form factor devices into one of several categories. The default settings should be sufficient for most deployments, but you can modify the configuration to change the classification or recognize other devices, as needed. For more information on how devices are classified, see About Browser Profiles. The results are sufficient for most deployments, but you may want to manually configure a few settings to improve the display.
The appliance is preconfigured to recognize most popular desktop browsers and many common small form factor devices. When a user connects to WorkPlace, it uses this profile information to classify the device into one of several categories.
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The appliance is preconfigured to recognize many popular small form factor devices. To override or supplement this information, you can create a browser profile that determines how WorkPlace is transformed. A profile is a mapping between the user-agent string sent by the browser and one of several device types defined in AMC. Any profiles you define take precedence over the built-in profiles configured on the appliance. Browser profiles are matched in the order listed. Once the appliance matches a profile, it stops evaluating the list.
You can reorder the placement of one or more profiles as needed to ensure that a particular small form factor device is properly recognized. The WorkPlace customization that can be done in AMC described in Configuring WorkPlace General Settings are a convenient way to change the general look and feel of WorkPlace, but they may not provide enough control for some deployments. If you are familiar with creating Web content and style sheets.
The most efficient way to create a new style is to download an existing style, edit it locally, and upload it back up to your appliance. There are situations in which you need to completely customize the way that WorkPlace looks and what steps are involved in the login process. For example: The templates you can customize fall into three categories, see Custom WorkPlace template types.
If you modify the ones in one category, you should probably also modify the others to ensure consistency. You might use these templates to provide the user with on-screen information about how to log in to your network. The pages displayed when an error occurs, such as invalid user input an authorization-denied message or a failed login , or an error in the appliance.
You might use these templates to provide the user with support information, such as administrator contact information and where to find user guides. The pages that provide the user with basic information required to interact with the system, including the logout page confirming successful logout and pages containing messages from the authentication module such as a password-expiration warning. Although you can redesign the layout or add graphics and text on these pages, you cannot modify or remove the existing elements.
For example, on the authentication page you cannot rename the Login button. These elements are dynamically generated by WorkPlace. The WorkPlace pages that are presented to the user after login cannot be customized manually; they are controlled from AMC. You can customize templates globally, or on a per-WorkPlace site basis. For example, you might customize the global templates to use one design, and then override that design on a site-by-site basis by modifying its templates.
When a user connects to a WorkPlace site, the appliance first looks for the most specific template. If one is not found, it checks for the generic template for the category authentication, error, or notification. The following tables list the templates available for full-screen devices desktops and laptops , along with the corresponding file names. For small form factor devices, prefix the file names as follows: For example, to customize the page users see when selecting a realm, edit realm-select. The equivalent pages for smaller devices are compact-realm-select.
Authentication notification such as password expiration. General page applied if no other specific template is found. The appearance of WorkPlace is controlled using several templates. If your customization includes graphics, upload them to this folder: If an images directory is not already present, you can create it by typing the following command:. The file names you must use are described in How Template Files are Matched. For small form factor devices, a prefix is added:. This tag is required; it determines where to place content dynamically generated by the appliance.
Without it, the user trying to log in to WorkPlace will be repeatedly sent back to the beginning of the authentication process. This tag is required: Because WorkPlace is a Web application, users can access it through a standard Web browser. You can also incorporate WorkPlace links into a Web page or a portal hosted on your own network.
For more information, see WorkPlace Sites. If users will be accessing WorkPlace from a Web page or portal hosted on your network, you may want to provide a Log out button to preserve the security of user accounts. For more information, see About End Point Control. With Cache Cleaner, the typical WorkPlace session looks like this: The SMA appliance includes several components that enable users to access resources on your network.
This section describes each of the user access components and the services that control them. Many of these components are provisioned or activated from the WorkPlace portal. User access agents are deployed to client devices based on the community to which the user belongs. Most agents are deployed automatically when the user logs in to the WorkPlace portal using a browser. For more information, see Selecting Access Methods for a Community. When deployed automatically—when a user logs in using a browser—the access agents are both deployed and activated on the first visit.
This generally requires the user to accept a download for the Secure Endpoint Manager SEM , which will in turn manage the access agent installation and future access agent updates. On subsequent visits to the WorkPlace portal from the same client device using the same browser, the access agents are automatically activated without user intervention. See Client and Agent Provisioning Windows for more information. Access agent comparison compares the capabilities of access agents and lists their requirements. For other system-requirement information, see Client Components.
Access agent comparison. Network tunnel access IP protocol. Proxy access TCP protocol. Web access HTTP protocol. Application support. Windows networking. Native Windows file access Network Neighborhood. Connection types. Operating systems. It provides better application compatibility for applications that need an agent, and more reliable EPC interrogation; in addition, most client updates do not require administrator privileges. If something goes wrong during provisioning, the error is automatically recorded in a client installation log identified by username that you can view in AMC.
Installing Secure Endpoint Manager is a one-time step and does not require that the user have administrator privileges. Installing Secure Endpoint Manager is also not required, but users without it will have just Web-only access to resources in WorkPlace, or be forced to log out, depending on how you configure the community. It is installed when the SMA product is accessed from a Web browser. After the server-side firmware has been updated, SMA administrators can control and update specific user Groups and Communities individually, eliminating the need to update thousands of client devices simultaneously.
SEM software updates can be triggered using Web access or Tunnel access methods or using both methods. Users are normally required to install a Secure Mobile Access agent or client before they are granted access to network resources when they log in to WorkPlace. This is the recommended setting: Users logging in to WorkPlace are offered these choices when this setting is enabled: If you configure the community such that an agent or client is not required, users are offered these choices when they log in:.
Users will need to do this only once. When users install Secure Endpoint Manager for the first time on a computer running the Microsoft Vista operating system, they see an additional consent dialog that are not seen by users with earlier Windows versions. Users should follow the on-screen instructions and select Do not show me the warning for this program again , and then click Allow.
When the Update only when necessary option is selected, updates and installations are performed whenever an update is required by the system or whenever an update is required by the administrator. When the Always Update option is selected, when a user logs in, they are given a choice to update the SEM or log out. The only time a user, that cannot make it to Land on WorkPlace , will not get notification is if the AMC Administrator has enabled notifications, but the user has opted out by clicking Logout. Otherwise, the SEM installation or update will fail. If SEM or any of its subcomponents are not present on a device, they will be installed during the update process, regardless of which option is selected in the SEM Software Update Policy.
Access to WorkPlace resources cannot be guaranteed unless SEM and its subcomponents are installed properly. Some third-party firewall products regulate outbound connections by process in addition to port and protocol. These firewalls may raise a security alert dialog regarding Secure Endpoint Manager during the provisioning of agents or EPC components.
There are a few firewalls, such as one supplied by Trend Micro, that do not permit a user with restricted rights to override firewall settings. See Using Personal Firewalls with Agents for more information. These logs are automatically uploaded to the appliance and listed in AMC if the user has Secure Endpoint Manager installed.
For more information, see Client Installation Logs Windows. WorkPlace is a Web-based portal that provides dynamically personalized access to Web resources protected by the Web proxy service. After a user logs in to WorkPlace, a home page appears that contains an administrator-defined list of shortcuts. These shortcuts point to Web-based file shares, Web-based applications, and terminal server resources to which the user has access privileges. All Secure Mobile Access user access components are provisioned or activated through the WorkPlace portal.
WorkPlace is accessible from any standard Web browser. For more information, see The WorkPlace Portal. These resources can include domains, servers, computers, workgroups, folders, and files. Network Explorer is an optional component that can be controlled through policy or completely disabled. It is supported on any browser supported by WorkPlace. The OnDemand Tunnel agent enables you to provide complete network and application access through a Web browser to resources protected by the network tunnel service.
The OnDemand Tunnel agent is a lightweight agent that provides the same broad application and protocol access as the Connect Tunnel client, but it is integrated into the WorkPlace portal and automatically starts each time users log in to WorkPlace. Connect Tunnel also includes split-tunneling control, granular access controls, proxy detection, and authentication. The Connect Tunnel client can be deployed in a number of ways for more information, see Client Installation Packages:. The Connect Tunnel client is supported on Windows, Linux, and Macintosh operating systems, and installation of the Connect Tunnel client requires users to have administrator privileges.
The Connect Tunnel client supports command-line utilities, such as ngdial , that can modify the normal run-time behavior of the client and enable you to perform troubleshooting and diagnostic tasks without using the standard graphical user interface. When Connect Tunnel is active, a Connect Tunnel icon is displayed in the system task bar. Moka5 Suite is an enterprise desktop management platform that is used to create and administer layered virtual desktop images called LivePCs, which execute as guests on a Type-2 Hypervisor.
A section describing Exchange ActiveSync Web access is also included. The Web Proxy Agent provides improved application compatibility over Translated Web access, but provisioning the Web Proxy Agent can take a little extra time when a user first logs in to WorkPlace. Unlike the Web Proxy Agent, which provides access only to Web-based resources, the Network tunnel client provides access to all types of resources. Translated Web provides basic access to Web resources, and enables you to create aliases that obscure internal host names. It proxies Web content directly through the appliance and provides access to any Web resource that is specifically configured to run with WorkPlace, as well as access to Windows network shares.
Custom port mapping involves mapping the backend resource or server to a port number at the EX Series appliance. A new HTTP request is made to retrieve the mapped backend resource. URL rewriting is not used. When using custom port mapping, any firewalls in the network must be configured to keep the specific ports open. Custom port mapping does not require installation of a client agent, and works with any Web browser. Custom FQDN mapping means that the backend resource or server is mapped to an external fully qualified domain name host and domain. Apache listens on port at this IP address.
These access methods are ideal for all well written applications that predominantly use relative URLs. Ajax and Flash applications may also behave better with these access methods than the Translated Web Access. SMA accomplishes this by allowing persistent cookie information to be stored on appropriate zones.
Configuring seamless editing in SharePoint is done in three parts: The Zone Definition - Device Zone page appears. Symbian is an open OS that acts as host to many devices. After the administrator configures the SMA appliance, a user with a supported smart phone or tablet can configure the device to access email using Exchange ActiveSync. To do this, the user enters an email account name, server, domain, user name and password. The user turns on ActiveSync for this account. The results are saved as a new email account on the device. With ActiveSync turned on, the device gives the user notice when new mail arrives.
When the user syncs the iPhone or Symbian device to a computer that is connected to the Exchange server through the SMA appliance, the mail, contacts and calendar are updated. The administrator can enable Exchange ActiveSync access for a community of iPhone or Symbian device users. This involves the following tasks: The IP address is a virtual IP address hosted by the appliance, and must be on the same subnet as the external interface or the internal if single-homed of the SMA appliance so that it is reachable via the public interface of the appliance.
The SSL certificate can be a wildcard certificate or you can configure a server certificate that matches the host name. The only realms that appear in the Realm drop-down menu are those that use an Active Directory authentication server. Realms that use chained authentication do not appear in the menu. A realm used for Exchange ActiveSync cannot be changed to provide chained authentication or to use an authentication server other than Active Directory. The only attribute that can be configured for this device profile is Equipment ID.
The device serial number is used as the identifier. Equipment ID retrieval uses the underlying operating system hard disk drivers.
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All driver updates should be applied to ensure that Equipment ID retrieval works reliably. The Exchange ActiveSync device profile can be included in any zone for evaluation. The Resources and WorkPlace Site items are links to the configuration page for easy navigation and editing. If the user successfully authenticates, the ActiveSync session is established with the Exchange server without further user interaction. For users connecting to Exchange , the device IMEI serial number is parsed out of the ActiveSync stream during session initialization.
The administrator of the Exchange system might need to make configuration changes that result in the device identifier being sent. Authentication methods from the appliance to the Exchange server use basic authentication. SAN certificates can be used for different host names on the same IP address. The realms that appear in the Realm drop-down list are those that use an Active Directory authentication server.
Realms that use chained authentication do not appear in the list. A realm used for Outlook Anywhere cannot be changed to provide chained authentication or to use an authentication server other than Active Directory. For example, the Email address, user example. The name autodiscover. If the user authenticates successfully, the OA session is established with the exchange server. Then, the connection to the exchange server is established after successful authentication. If non-basic authentication headers come in the initial requests, the client is prompted again for the basic headers.
Once authentication is successful, the session is established with the exchange server. If Autodiscover is enabled, the Outlook Anywhere client will automatically update the server information using the Email ID. This may take some time while the server is updated. The client will automatically fetch the server information using autodiscover and setup the account.
The Account Settings dialog appears. You can make the Connect Tunnel client components available for users to download and install from another network location such as a Web server, FTP server, or file server without requiring them to log in to WorkPlace. You can also push the Connect Tunnel client installation package to users through an application such as Tivoli or SMS, or create a master image of a client install and copy it to user systems using a third-party disk-image copying utility. The client setup packages are available for you to download from AMC.
With the Windows-based packages Connect Tunnel for Windows , you also have the option of configuring various client settings in an. This section describes how to download the installation package for the Connect Tunnel client to your local workstation. The Connect Tunnel client setup package that you download from the appliance is not configured. You can customize the Connect Tunnel configuration file an. This allows you to speed things up for users by preconfiguring the client with the host name or IP address of the appliance, the realm name used during log in, and other client options.
If you skip this step, the package uses the default appliance settings. You can also log installation data to a file named ngmsi. Type the following for a list of all the possible parameters:. Required This controls the basic settings for accessing the appliance. To enable the user to access multiple appliances, copy this configuration block and increment the number [ Connectoid 1] , [ Connectoid 2] , and so on.
Optional The name for the connection as it will appear in the client user interface. Optional The host name or IP address of the appliance. If you do not specify a value, users must manually type the host name or IP address of the appliance. The default value is 1 add a shortcut. Optional Determines whether to add a shortcut to the desktop.
Optional Determines the default realm that users will log in to. Type the realm name exactly as it appears in AMC. Obsolete This setting determines which type of user authentication to perform. Optional Determines whether to display a status dialog box when connecting to the appliance.
The default value is 1 status display enabled. Optional Determines whether to display an icon in the task bar notification area when connected to the appliance. The default value is 1 icon display enabled. Optional Determines whether to automatically start the connection at Windows startup. The default value is 1 enable automatic startup. Optional This section contains information about the type of MSI installation to perform. Optional Determines the level of user interface to include during installation.
The default value is NONE. These settings are preconfigured and required. They should not be modified. The name of the network connection; if the name includes a space, enclose it in quotes. Generates a new network connection, or updates an existing network connection, with the information passed on the command line. Deletes the specified network connection entry from the specified phone book. You must have system administrator privileges to perform this operation. Loads the connection entry for dial from connection list. For example, the user could be prompted to accept the appliance's server certificate if there are any problems with the certificate, or the user might need to be notified regarding password expiration or required changes.
When combined with the -gui option, displays the online Help. Controls the display of an icon in the task bar notification area that allows the user to manage the VPN network connection and receive connection notifications. See Notes. The name of the login group authentication realm used to authenticate the user. The file name must include the fully qualified path to the phone book file. Displays all connections in list when used without an argument.
Displays detail of connection list when used with an argument. If a proxy server is required for access to the appliance, use this option to specify the username and password credentials for it. Specifies the appliance name or IP address. If a server is specified, and it is different from the server defined in the phone book entry, the server and login group if specified are saved to the phone book entry. Controls the display of a connection status dialog box when the VPN network connection takes more than two seconds to connect.
To disable the icon so that it does not appear on the task bar, you can use either of the following two methods: In a server environment, you can install and configure an add-on component—Connect Tunnel Service—so that the VPN connection starts automatically without user intervention: For example, you may want to synchronize data between a remote system in the field and a file server secured behind the VPN at corporate headquarters.
On the remote system running the Windows Server platform , Connect Tunnel Service is configured to run at a specific time, connect to the corporate file server, and synchronize its database with the master database at headquarters. By default, this is VPN Connection. Type the credentials for a user in this Login group realm. Specify how many times to attempt restarting if an initial connection attempt fails.
Specify the amount of time in minutes to wait between restart attempts. You can use the Windows sc. This enables you, for example, to automate the startup and shutdown of the VPN service. Or, in an environment where you want users to be able to start the VPN connection by clicking on a shortcut and without being aware of the credentials , you could also create a shortcut on the desktop that launches a command or batch file. For example, start and stop the service on a remote computer with the following commands: To start or stop the Connect Tunnel Service from the command line or a third-party application, invoke these commands: For more detailed messages, look in the service log.
The default location is:. You can deploy the Connect Tunnel client setup package to users from a network location such as a Web server, FTP server, or file server without requiring them to log in to WorkPlace. The Connect Tunnel client can be installed as an. If you modified the ngsetup. To invoke the. To simplify the user experience, you might write a batch file that calls the setup program with this parameter. A per-user installation does not make the registry entries that are necessary for later updates.
Disk cloning is a common method for distributing Windows operating systems and applications. Here is a broad outline of how to prepare and distribute disk images:. Custom branding is available for the Connect Tunnel user interface. This feature allows companies to replace the SonicWall branding in Connect Tunnel windows with their own company names and logos. It uses local loopback proxying to redirect communication to protected network resources according to routing directives defined in AMC it does not support UDP applications.
In situations where you want to provide broad access to applications through the WorkPlace portal for more than concurrent users at a time, we recommend that you deploy the OnDemand Tunnel agent instead. This section provides an overview of OnDemand and describes how to configure and deploy it. OnDemand Proxy is a loopback-based proxy solution that secures communication between a client application and an application server. OnDemand Proxy connection sequence illustrates the connection sequence. OnDemand supports TCP applications that use one or multiple ports, including applications that dynamically define ports it does not support UDP-based applications.
Applications accessed using OnDemand lists applications typically accessed using OnDemand. Typically, these client applications are installed locally on the client computer. By default, OnDemand is configured to run automatically when the user connects to WorkPlace. By default, OnDemand starts automatically when users log in to WorkPlace. Mapped mode enables users to click a shortcut that is configured for a specific application. This is useful for starting an application such as a thin-client application when OnDemand runs.
You must manually create any shortcuts to specific applications. Mapped mode is supported on Windows, Macintosh, and Linux platforms. By default, when OnDemand is enabled, it starts automatically when users log in to WorkPlace and runs within the WorkPlace window. Users must keep the WorkPlace window open while working with OnDemand in this embedded mode. OnDemand uses the local loopback address to redirect and secure traffic through the appliance. This section provides an overview of loopback proxying and describes the various redirection methods.
OnDemand uses local loopback proxying to securely submit application traffic through the Web proxy service. For example, suppose a Windows user wants to connect to the appliance and run a Citrix application: This redirection method is supported on Windows, Macintosh, and Linux platforms, provided the user has administrator privileges on the local computer. When an application attempts to resolve a host name, traffic is redirected to the loopback address on which OnDemand is listening.
Hosts files shows a typical hosts file, with host names mapped to IP addresses, followed by a hosts file modified for use by OnDemand. If you are deploying OnDemand to users on non-Windows platforms, or want to automatically use the launch URL feature to start a thin-client application when users run OnDemand, you must define an application-specific configuration in AMC.
This involves mapping the port numbers for the client and server, a process called port mapping. To configure OnDemand to redirect traffic for a specific application, you need to know the port numbers the application uses for the client and server, and then map those ports in AMC.
OnDemand listens for incoming requests on specific ports on the client and then proxies them to the appliance, which forwards the information to an IP address and port on the application server. For example, you might configure an IP address and port on the client such as Some applications—such as email—use multiple ports for different protocols.
In this case, you must configure OnDemand to listen on several different ports. This configuration can also be useful for configuring OnDemand to work with several different applications. OnDemand configuration shows OnDemand configured to work with three applications over five different ports.
In this example OnDemand is configured to listen on port 23 for telnet and port for Citrix. To configure an application, you need to know the protocols it uses for each service and map the source address and ports on the client to those on the destination host. You also have the option of specifying a URL to open a Web page, which is useful for automatically starting an application, when the user runs OnDemand.
This section describes how to access the appliance using its external IP address and add debug messages to the OnDemand logs. This works in a production environment—where the FQDN is added to public DNS—but may be an issue in a test environment for one of two reasons: In either case, you will need to configure OnDemand to use the IP address for the external network interface.
The first time a user starts OnDemand, the Web browser displays a security warning asking the user to grant permissions to run OnDemand. For information on configuring the browser, see Suppressing the Java Security Warning. Normally, the OnDemand logs show just information and warning messages. You can also log debug messages, but this should be done only when you are troubleshooting otherwise the log file becomes too large.
This section explains client-side configuration that may be useful for working with OnDemand. When OnDemand starts, the Web browser displays a security warning asking the user to grant permission to run OnDemand. This warning varies, depending on the operating system and browser. The user must accept this certificate to run OnDemand. OnDemand includes a Java code-signing certificate that ensures the validity of the applet. To prevent the security prompt from appearing each time OnDemand is started, users can configure their systems to trust the Secure Mobile Access certificate.
After this is done, the browser trusts all subsequent software downloads from Secure Mobile Access. This configuration requires the user to configure his or her Web browser, either by specifying the outbound proxy server address and port or by enabling automatic proxy detection.
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If a user enables both automatic proxy detection and manual proxy identification, OnDemand checks for proxy server settings in this order: If a different proxy server is used for different protocols, click Advanced and specify the necessary information; be sure to specify proxy servers for both HTTP and Secure. This section provides an overview of the access services, and describes how to start, stop, and configure the services.
This section describes each of the access services and the types of resources they provide access to. When Web resource filtering is enabled for the network tunnel service, policies for tunnel sessions can use URL-based rules in addition to IP-based rules. Relationships between SMA access services and user access components illustrates the relationships between the Secure Mobile Access access services and the user access components that they control. Relationships between SMA access services and user access components. You may occasionally want to temporarily stop one of the Secure Mobile Access services.
The network tunnel service controls access from the Connect Tunnel client and the OnDemand Tunnel agent. In order to deploy the network tunnel clients to users, you must first make one or more IP address pools available to the community. Network tunnel service configuration also allows you to enable Web resource filtering so that you can enforce the same URL-based rules that administrators define for ExtraWeb in tunnel sessions. Web resource filtering also allows you to leverage single sign-on functionality when accessing Web applications.
You can add custom connections to configure Connect Tunnel to access a different default appliance or realm, or list other appliances and realms the client can connect to. By default, Connect Tunnel is configured to access the realm and appliance from which it was downloaded. You can also set up fallback servers to give network tunnel clients a list of servers to contact in the event of a connection failure. IP address pools are used to allocate IP addresses to the network tunnel clients. When a user makes a connection using the Connect Tunnel client or the OnDemand Tunnel agent, the SMA appliance assigns the client an IP address from one of its configured address pools.
You can configure IP address allocation in the following ways: With translated address pools, the appliance assigns non-routable IP addresses to clients and uses source network address translation Source NAT to translate them to a single address you configure for back-end traffic. DHCP address pools have these characteristics: Some applications require a one-to-one relationship between an assigned IP address and a user.
This strict one-to-one correlation may have some unintended consequences: With static address pools, you specify one or more static IP address pools from which IP addresses will be allocated to the tunnel clients. You can configure static IP address pools as subnets or address ranges. Static address pools have these characteristics: Here are some best practices to keep in mind when configuring IP address pools: This section describes how to create a translated IP address pool using secure network address translation Source NAT.
Blog Contact Sales Free Trials. Security Center. Technology Partners Learn about SonicWall technology and alliance partners. Search for: Secure Mobile Access The WorkPlace Portal. User Access Components and Services. A Quick Tour of WorkPlace. Web Shortcut Access. Configuring WorkPlace General Settings. WorkPlace Sites. Fully Customizing WorkPlace Pages.
Giving Users Access to WorkPlace. End Point Control and the User Experience. If a realm is configured with an AUP, login attempts from tunnel clients older than version Users must upgrade their client to version If tunnel client auto-upgrades are enabled in the AUP realm users will be unable to connect to upgrade. In this case, the Administrator must configure a separate realm without an AUP to allow for automated client upgrades or upgrade the clients via other means. Home Page. Intranet Address Field. Custom RDP Bookmarks. Network Explorer Page. If you are using Firefox on a Linux system with Java 1.
You will get an error message, Unable to authorize request. Zone classification process has not completed. Content what shortcuts and shortcut groups are displayed. Navigation on the left or along the top. Web resource: Opens in a new browser window. Terminal server resource: Opens in a new browser window and the appropriate graphical terminal agent is automatically started or, if necessary, provisioned. Shared folder or file: Opens the WorkPlace Network Explorer page, which appears in a new browser window. Network shortcuts, which point to file system resources, do not appear if you have disabled all access to file system resources disabling access to file system resources is described in Configuring WorkPlace General Settings.
Custom Shortcuts: Behaves according to the custom configuration. Security zones are used to allow or deny access to members of each community. A realm allows users to authenticate using credentials stored on an external authentication server. Communities allow you to group realm members based on different security needs. Data protection: Cache Cleaner. For users accessing WorkPlace on small form factor devices, the WorkPlace appearance varies depending on the capabilities of the device. On Windows systems, using browser toolbars with popup blocking enabled may prevent WorkPlace from closing any open Network Explorer and graphical terminal session windows when the main WorkPlace window is closed.
This is because the OWA logoff script clears all browser cookies, including the one used by WorkPlace. Users can simply close the browser window instead of logging out of OWA to work around this issue. For more information, see User Access Agents. The latest Java and JRE versions can be downloaded from http: The Enhanced Network Explorer. View contents and properties, rename, copy, move, download, and delete. If the administrator has enabled upload functionality, and the user has write privileges, the user can upload files. Server Authentication for RDP.
Keyboard Support for RDP. Scaling the VNC Window. No scaling: The size of the VNC window is fixed. The size of the browser window can be changed by user actions, but the screen size of the VNC remote desktop window will stay the same value as specified by the VNC server. Scale to window: The size of the VNC window is not fixed.
It is scaled to the size of the browser window. The user can change the VNC window size by changing the browser window size. Full screen: When the browser is in full screen mode, the VNC window will also be scaled to the same size of browser window. This option will not be shown on browsers which do not support full screen mode, such as Safari on iOS. Keep aspect ratio: This option is only available when Scale to window or Full screen is selected.
Forward static credentials You must define a static username and password. Redirect through network agent: When this method is enabled, Web content is proxied through the appliance for users running the OnDemand Tunnel agent, provided that the agent is loaded. In this method, Web traffic from Workplace links does not use translation, does not support single sign-on, and does not use URL-based rules to control access. However, this method generally provides better application compatibility than the Web content translation option does.
Web content translation: Web content is translated using the Secure Mobile Access Web translation engine, a reverse proxy that provides single sign-on and fine-grained access control. When this method is enabled, you can provide single sign-on and use URL-based rules to control access; however, this method provides more limited application compatibility than the Redirect through network agent option does.
To provide single sign-on, you must specify an alias to the resource; for more information, see Adding Resources. You can modify the appearance of WorkPlace by setting up a style that uses a particular logo, color scheme, and greeting text. See WorkPlace Sites for more information. From the main navigation menu, click Services , and then, in the Access services section, under WorkPlace , click Configure.
The Settings tab for WorkPlace appears. Select one of the Web shortcut access options. For information about these options, see Web Shortcut Access. Web content is proxied through the appliance for users running the OnDemand Tunnel agent. Use Web content translation: Web content is translated using the Secure Mobile Access Web translation engine.
If the layout specified for your WorkPlace site includes the Network Explorer resource, users will have access to file system resources from the Network Explorer page in WorkPlace. This setting takes precedence over any permissions you set in a file system access control rule. If an access rule grants a user write access to a file system but file uploads are disabled for the WorkPlace service, the user can only move and delete files, not write to them.
In the Intranet Address box area, specify settings that control the functionality of the Intranet Address box in WorkPlace. Whether the I ntranet Address field is available is specified in your WorkPlace layout and also depends on your device: The settings that you specify in the Intranet Address field have no effect on your access control policy.
For a detailed discussion of this feature, see Intranet Address Field. If you are concerned that user credentials may be stolen, you can offer or require that users logging in to WorkPlace provide their credentials by pointing to characters on a keyboard display instead of typing them. Working with WorkPlace Shortcuts. Viewing Shortcuts. Adding Web Shortcuts.
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